Refund Policy

Refund Policy

  • Last Updated: [09/02/2025]


At SoftAge Solutions, we strive to deliver high-quality On Page SEO, Off Page SEO, Local SEO, Technical SEO, Content Writing and Web Development services. Your satisfaction is important to us. This Refund Policy outlines the circumstances under which refunds may be issued.

1. Service-Based Nature of Our Work

Our services involve time, expertise, and resources customized specifically to each client’s requirements. Because of this, refunds are generally not available once work has been initiated. However, we believe in fairness and transparency, and refunds may be considered under the conditions below.

2. Eligibility for Refunds

  • You may be eligible for a partial or full refund if:
  • Service Not Delivered: If we fail to initiate or deliver the agreed service within the specified timeline.
  • Duplicate Payment: If you are charged twice for the same service.
  • Project Cancellation (Before Work Begins): If you cancel your order before we start working, you may receive a full refund.

3. Non-Refundable Cases

  • Refunds will not be issued if:
  • Work has already started or been completed.
  • You change your mind after service delivery.
  • Results (like search rankings or website traffic) do not meet your expectations since SEO/marketing outcomes depend on many external factors beyond our control.
  • You provide incomplete or incorrect information that affects service delivery.

4. How to Request a Refund

  • To request a refund, please contact us at:
  • info@softagesolutions.com
  • Include:
  • Your name and contact details.
  • Service purchased.
  • Reason for the refund request.
  • We will review your request and respond within 7 business days.

5. Refund Processing

  • Approved refunds will be processed within 10–15 business days to your original payment method.
  • Any transaction fees charged by payment gateways (e.g., PayPal, Stripe, or bank fees) may be deducted from the refund amount.

6. Changes to This Policy

  • We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.